Privacy policy

This privacy policy applies to Zimmerpflanzen.ch

We respect your personality and privacy. We ensure that your personal data is protected in accordance with the law.

It is important to us that you consent to the processing of your personal data. In this privacy policy, we inform you comprehensively about our data processing methods. By using the services of Zimmerpflanzen.ch, you consent to this privacy policy and to the processing of your personal data. We may use your data for advertising purposes. However, you can withdraw your consent at any time. To do so, please send an email to info@zimmerpflanzen.ch

This privacy policy covers both historical and future personal data. If you consent to the processing of your personal data, we will process in accordance with this privacy policy not only the personal data we collect from you in the future, but also your personal data already stored with us.

This includes, for example:

• collection
• storage
• management
• use
• transfer
• disclosure or
• deletion of personal data

How do we protect your personal data?

We have technical and organisational security procedures in place to maintain the security of your personal and session data and to protect it against alteration, disclosure or access. However, you should always be aware that the transmission of information via the internet and other electronic means involves security risks and that we cannot guarantee the security of information transmitted in this way.

How long do we keep data?

We retain your personal data for as long as we consider necessary to comply with applicable laws or for as long as it is necessary for the purposes for which it was collected. We delete your personal data as soon as it is no longer required and in any case after the maximum statutory retention period has expired.

What rights do you have regarding your personal data?

You have the right at any time to exercise your data protection rights and to obtain information about the personal data we hold about you, to have personal data corrected or completed, to object to the processing of your personal data or to request the deletion of your personal data.

How can you contact us?

If you wish to exercise your rights regarding your personal data or have questions or concerns about the processing of your personal data, you can contact us as follows: info@zimmerpflanzen.ch. You can also request information at any time about the data we have stored about you. We always endeavour to answer your questions or concerns as quickly as possible.

Who is the controller of the data collection?

The controller of the data collection is Zimmerpflanzen.ch

When do we collect personal data?

We collect your personal data whenever we are in contact with you. For example, we collect your personal data in the following circumstances:

• Visit to our shipping department
• Purchase of products via our website
• Advisory services by email / phone
• Via newsletters or other advertising
• Competition or prize draw
• Membership of one of our customer loyalty programmes
• social networks;
• phone, email, voice messages, text messages (SMS), picture messages (MMS), video messages, letters, etc.

What personal data do we collect?

On the one hand, we collect personal data that you provide to us. On the other hand, we collect personal data that is recorded automatically or manually when you are in contact with us, for example:

Personal details

• Surname and first name
• Date of birth and age
• Gender
• Home address
• Household size
• Shopping habits
• Information on purchasing power
• Customer and shopping preferences
• Delivery address
• Billing address
• Credit card and account information
• Language preferences
• Phone number(s)
• Email address(es)
• Customer and loyalty card numbers
• Information on newsletters or other advertising subscribed to
• Consent to receive advertising
• Online customer account information
• Memberships
  

Data on customer activity

• Contract data (including contract date, type of contract, content of contract; contracting party; contract term, contract value; claims asserted under the contract)
• Purchase information (including date of purchase; place of purchase, time of purchase; type, quantity and value of the goods and services purchased; cart; abandoned cart; means of payment used; paying agent; purchase history)
• Customer service information (including returns of goods, complaints, warranty cases, delivery information, feedback)
• Session data relating to visits to our websites, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country settings, information about browser, computer operating system and internet provider, internet protocol addresses, search terms and search results; reviews submitted)
• location-based data when using mobile devices;
• Information on accumulated loyalty points on customer and loyalty cards
• Communications by phone, email, voice messages, text messages (SMS), picture messages (MMS), video messages, letter

Why do we process personal data?

We may process your personal data in whole or in part for one or more of the following purposes:

Processing purposes in connection with our goods and services

• Provision and sale of our goods and services
• Processing of orders and contracts, including sending order and shipping confirmations, delivery confirmations, delivery and invoicing
• Organisation and provision of customer services
• Organisation and running of customer card or loyalty card programmes
• Organisation and conduct of market research and opinion surveys
• Checking customer creditworthiness
  

Processing purposes in connection with customer communication

• Provision, administration and conduct of customer communication by post and by electronic means of communication
• Communication by post and by phone, email, voice messages, text messages (SMS), picture messages (MMS), video messages
• Evaluation of the use of our offers via phone, email, voice messages, text messages (SMS), picture messages (MMS)
• Organisation and running of competitions or prize draws, including notifying and publishing the winners via our websites, apps for mobile devices or our offers on internet platforms, multimedia portals or social networks

Processing purposes in connection with the analysis of customer behaviour

• Individualised and personal or anonymous and group-based recording and evaluation of historical and current customer and purchasing behaviour when using the offers on our websites, apps for mobile devices or on internet platforms, multimedia portals or social networks;
• Individualised and personal or anonymous and group-based identification, classification and analysis of current and potential customer needs and customer interests;
• Individualised and personal or anonymous and group-based categorisation and analysis of customer behaviour and customer potential;
• statistical evaluation of customer behaviour on the basis of anonymised customer data
  

Processing purposes in connection with direct marketing

• Simplifying processes such as purchases or bookings and using insights from the analysis of customer behaviour to continuously improve all goods and services offered
• Avoiding unnecessary advertising through insights from the analysis of customer behaviour for individualised and personalised direct marketing
• Sending individualised and personalised advertising by post or by phone, email, voice messages, text messages (SMS), picture messages (MMS), video messages
• Individualised and personalised adaptation of offers and advertising on our websites, apps for mobile devices or on our channels on internet platforms, multimedia portals or social networks.

To whom do we pass on your personal data?

We only entrust your data to our bank and to our shipping and transport service providers.

How do we use cookies and similar technologies?

We use cookies and similar technologies on our websites.

Why do we use cookies?

The cookies we use serve first and foremost to ensure the functions of our websites, for example the cart. We also use cookies to tailor our online offering to your wishes and to make browsing our site as convenient as possible for you. We also use cookies to optimise our advertising.

Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browser session (so-called session cookies).

In addition, we also use temporary and permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. On a further visit to one of our websites, your preferred entries and settings are then automatically recognised. Depending on the type of cookie, these temporary and permanent cookies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated once the programmed time has expired. They serve to make our websites more user-friendly, effective and secure. What data is stored in the cookies?

No personal data is stored in the cookies we use. The cookies we use cannot be attributed to a specific person.

How do we measure the success of our advertising?

We place advertising, for example on Google, and work with affiliate programmes. So that we can attribute an order to the correct advertising channel and do not pay referral commissions twice, we store the cookie «last_ad_click» when our website is accessed via an advertisement. It contains only the advertising channel (for example «google_ads») and the time of the click, no personal data, and is automatically deleted after 30 days. When you place an order, we store the advertising channel or how you came to our site (for example via Google search or our newsletter) with the order. We only store this information during your visit and without an additional cookie.

You can deselect this cookie at any time in the cookie settings under «Marketing» («Last ad click»). It will then not be set or will be deleted.

How can you prevent cookies from being stored?

Most internet browsers accept cookies automatically. However, you can instruct your browser not to accept cookies or to ask you each time before it accepts a cookie. You can also delete cookies on your computer or mobile device by using the corresponding function of your browser. If you decide not to accept our cookies or the cookies of our partner companies, you will not see certain information on our websites and will not be able to use some functions intended to improve your visit.

How do we use log files?

Each time our websites are accessed, your internet browser transmits certain usage data to us for technical reasons, which is stored in log files. This usage data is as follows: date and time of access to our website; name of the page accessed; IP address of your computer or mobile device; address of the website from which you came to our website; amount of data transferred, name and version of your browser.

How do we use web analytics tools?

To continuously improve and optimise our online offering, we use so-called tracking technologies. Web analytics tools provide us with statistics and graphics that give us insight into how our websites are used.

How do we use social plugins?

Our websites and apps use social plugins, e.g. from Facebook, Twitter, etc. The plugins are marked with the provider's logo and may be, for example, «Like» buttons.

When you access one of our web pages that contains such a plugin, your browser establishes a direct connection with the provider's servers. The content of the plugin is transmitted by the provider directly to your browser and integrated by it into the web page. By integrating the plugins, the provider receives the information that you have accessed our web page. If you are logged in to the provider at the same time, the provider can assign the visit to your profile. If you interact with the plugins − for example by clicking the «Like» button or posting a comment − the corresponding information is transmitted by your browser directly to the provider and stored there.

Rotkreuz, 2024