Report irreparable damage

Plants are living organisms and may suffer slight transport stress during shipping (e.g. torn leaves, leaf drop or individual damaged shoots), sometimes with a delay. However, the carrier's insurance only covers transport damage if a plant is irreparably damaged, e.g. completely broken with no chance of recovery.

Validity: 48 hours from receipt of the goods.
The following requirements must be met without exception. A valid damage report can only be submitted if they are fully complied with; otherwise the claim lapses automatically.